Think about the IT manager’s perennial struggle - to maintain the current systems that keep the business running while delivering changes that can have a direct impact on improving the business. It’s getting harder.
In most cases, 85 per cent of an IT department’s annual budget is allocated to general upkeep (including upgrading systems and applications, helpdesk, hardware maintenance etc) with only 15 per cent remaining to implement the new systems that a financial organisation requires in order to move with the market and gain competitive advantage.
Churchill Insurance’s decision to develop a far more user-friendly website serves as a good example of the latter: the drivers for the upgrade were strategic rather than IT-related, and the new website was intended to enhance the customer experience and speed up transactions, leading to increased profitability and market share.
The IT department played a crucial role as implementer and facilitator in ensuring successful completion of the project and meeting the business objectives.

